A Cost-of-Service Rate Study is being conducted now, with a goal of increasing affordability for customers, while improving and maintaining critical utility infrastructure for extreme weather and a growing population. Austin Water invites its customers to attend one of several Open Houses over the next several weeks to learn about their water and wastewater system, planned investments, and how these investments may impact rates in the coming year. As Austin Water seeks to improve system resiliency, keep pace with a growing population, and optimize the system, water and wastewater, rate increases may be needed in 2025.

Open House attendees will have a chance to ask staff questions and share their feedback. The schedule of Open Houses, their locations and times are:

In-Person Open Houses: No formal presentation will be made. Customers can drop in at any time to view materials and speak with Austin Water officials. Representatives from customer service will be on hand to answer billing questions. Comment cards will be provided.

Thursday, May 23:            Twin Oaks Branch - Austin Public Library
                                         1800 South Fifth Street
                                         4:00 – 7:00PM

Wednesday, May 29:        Howson Branch - Austin Public Library
                                         2500 Exposition Blvd.
                                         4:00 – 7:00PM

Thursday, May 30:            Hampton Branch - Austin Public Library
                                         5125 Convict Hill Road
                                         4:00 – 7:00PM

Saturday, June 1:             Little Walnut Creek Branch - Austin Public Library
                                        835 W. Rundberg Lane
                                        10:00AM – 1:00PM

Tuesday, June 4:              Pleasant Hill Branch - Austin Public Library
                                        211 E. William Cannon Drive
                                        4:00 – 7:00PM

Wednesday, June 5:        Spicewood Springs Branch - Austin Public Library
                                        8637 Spicewood Springs Road
                                        4:00 – 7:00PM

Saturday, June 8:             Conley-Guerrero Senior Activity Center
                                        808 Nile Street
                                        8:30 – 11:30AM

Tuesday, June 11:            North Village Branch - Austin Public Library
                                        2505 Steck Avenue
                                        4:00 – 7:00PM

Saturday, June 15:           Menchaca Road Branch - Austin Public Library
                                        5500 Menchaca Road
                                        10:00AM – 1:00PM

Saturday, June 22:           Montopolis Recreation & Community Center
                                        1200 Montopolis
                                        10:00AM – 1:00PM

Virtual Open House: Austin Water Officials will deliver a webinar explaining the need for the Rate Study, preliminary findings and potential rate impacts. Attendees will have an opportunity to ask questions. 

Thursday, June 13:           Zoom: Click here to join
                                        6 – 7:00PM

Focus Groups: Two focus groups are also being scheduled for more in-depth conversation. Austin Water is seeking 30 customers to attend (up to 15 each) on May 30 evening or May 31 morning. Click here to apply.